Compliance

Privacy Policy

Last updated: October 2026 • Ask Appliance Repairs Ltd

1. Overview

Ask Appliance Repairs Ltd ("we", "our", or "us"), Company Registration No. 16560507, is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

When you request a domestic appliance repair quote or book an engineer visit via phone, WhatsApp, or our online enquiry form, we collect:

Your name and contact telephone number.
Your service address and postal code for engineer dispatch.
Details regarding your faulty domestic appliance (make, model, symptom).

3. How We Use Your Information

We use this data solely to:

Provide diagnostic advice and repair estimates.
Dispatch an engineer to your property.
Send service updates and communicate regarding parts availability.
Comply with statutory accounting and tax obligations.

4. Data Sharing & Security

We never sell, rent, or trade your personal information to third parties. Data is only shared with our directly contracted repair engineers to perform scheduled service visits.

5. Your Rights

Under UK data protection law, you have the right to request access to, rectification of, or erasure of your personal data. To exercise these rights, please contact us at info@askappliancerepairs.com.

6. Contact Us

If you have questions about this policy, contact our Data Protection lead at:
Ask Appliance Repairs Ltd
Email: info@askappliancerepairs.com
Phone: 07340 002079