Terms of Service

1. Acceptance of Terms

By using our services or accessing our website, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you and Ask Appliance Repairs Ltd ("Company", "we", "our", or "us").

2. Company Information

3. Services Provided

We provide professional appliance repair services including but not limited to:

• Washing machine repairs and maintenance
• Dishwasher repairs and servicing
• Oven and cooker repairs
• Fridge and freezer repairs
• Tumble dryer repairs
• Microwave repairs
• Hob and cooktop repairs
• Emergency repair services
• Preventive maintenance services

All services are provided by qualified and experienced technicians.

4. Service Area

Our services are available across all London postcodes and surrounding areas. We reserve the right to refuse service outside our designated service area or charge additional fees for remote locations.

5. Booking and Appointments

5.1 Appointment Scheduling

Appointments can be booked through our website, phone, or email. All appointments are subject to availability and confirmation.

5.2 Appointment Confirmation

We will confirm your appointment via phone, email, or SMS. Please ensure you provide accurate contact information.

5.3 Appointment Changes

If you need to reschedule or cancel an appointment, please contact us at least 24 hours in advance. Same-day cancellations may incur a cancellation fee.

6. Pricing and Payment

6.1 Service Charges

Our service charges include:

• Call-out fee (if applicable)
• Diagnostic fee
• Labor charges
• Parts and materials
• VAT (where applicable)

6.2 Quotations

We will provide a detailed quotation before commencing any repair work. The quotation will include all costs and is valid for 30 days.

6.3 Payment Terms

Payment is due upon completion of work unless otherwise agreed. We accept:

• Cash
• Credit/Debit cards
• Bank transfer
• Cheque (by prior arrangement)

6.4 Late Payment

Late payment charges may apply to overdue accounts. We reserve the right to suspend services for accounts with outstanding balances.

7. Warranty and Guarantees

7.1 Workmanship Warranty

We provide a 12-month warranty on all repair work performed by our technicians, subject to normal wear and tear.

7.2 Parts Warranty

New parts come with manufacturer's warranty. Used or refurbished parts carry a 6-month warranty.

7.3 Warranty Exclusions

Our warranty does not cover:

• Damage caused by misuse or abuse
• Damage from external factors (power surges, flooding, etc.)
• Normal wear and tear
• Pre-existing conditions not disclosed at time of repair
• Damage caused by unauthorized modifications

8. Customer Responsibilities

To ensure safe and effective service, customers must:

• Provide safe and clear access to appliances
• Disclose any known safety hazards or issues
• Ensure appliances are disconnected from power supply when requested
• Provide accurate information about appliance history and issues
• Be present during scheduled appointments or arrange for authorized representative
• Follow any safety instructions provided by our technicians

9. Limitation of Liability

9.1 General Limitation

Our total liability for any claim arising from our services shall not exceed the total amount paid by you for the specific service in question.

9.2 Consequential Damages

We shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or business opportunities.

9.3 Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or supplier failures.

10. Health and Safety

We are committed to maintaining the highest standards of health and safety. Our technicians:

• Are fully qualified and trained
• Carry appropriate insurance
• Follow all relevant health and safety regulations
• Use proper safety equipment and procedures
• Are DBS checked where required

11. Data Protection and Privacy

We are committed to protecting your personal information in accordance with the General Data Protection Regulation (GDPR) and our Privacy Policy. By using our services, you consent to the collection, use, and processing of your personal data as described in our Privacy Policy.

12. Complaints and Dispute Resolution

12.1 Complaints Procedure

If you have a complaint about our services, please contact us immediately. We will investigate and respond within 5 working days.

12.2 Dispute Resolution

Any disputes arising from these Terms or our services will be resolved through:

• Direct negotiation
• Mediation (if required)
• Arbitration or court proceedings as a last resort

12.3 Governing Law

These Terms are governed by English law and subject to the jurisdiction of English courts.

13. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Ask Appliance Repairs Ltd and is protected by copyright and other intellectual property laws.

14. Website Terms

14.1 Website Use

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that could damage or impair its functionality
• Attempt to gain unauthorized access to any part of the website
• Use automated systems to access the website without permission
• Transmit any harmful or malicious code

14.2 Website Availability

We do not guarantee that our website will be available at all times. We may suspend or restrict access for maintenance or updates.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website and will take effect immediately upon posting. Your continued use of our services after changes constitutes acceptance of the modified Terms.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

17. Contact Information

For questions about these Terms or our services, please contact us:

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ask Appliance Repairs Ltd regarding the use of our services and website.